Terms and conditions

1. Trader details

• Trade mark: TITAN LABS
• Email: support@titanlabs.bg
• Phones: 0888 089 099, 0895 749 130
• Supervisory authorities: the Commission for Consumer Protection and the Bulgarian Food Safety Agency

2. Definitions

• “Shop” means the online shop available at titanlabs.bg.
• “Consumer” means any natural person who acquires goods for purposes outside their trade or profession, within the meaning of the Bulgarian Consumer Protection Act.
• “Goods” means the food supplements and related articles offered in the shop.
• “Order” means the consumer’s request to purchase one or more goods.
• “Distance contract” means a contract concluded between the trader and the consumer entirely through means of distance communication.

3. Subject and acceptance of the terms

The trader gives the consumer the opportunity to buy the goods offered in the shop by submitting an order and paying the corresponding price, in compliance with these terms and with the applicable Bulgarian and European legislation.

Acceptance of these terms is a condition for submitting an order. The consumer confirms acceptance by ticking the corresponding box during the order process.

4. Registration and customer account

An order can also be placed without registration. Creating a customer account is voluntary and makes it easier to follow orders and the purchase history.

The consumer must keep their password safe and is responsible for the actions carried out through their account. If unauthorised access is suspected, the trader should be notified immediately.

5. Product information

The products offered are food supplements. They are not medicinal products and have no properties for the treatment or prevention of human disease.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. The recommended daily intake must not be exceeded. Keep the products out of the reach of young children.

In case of pregnancy, breastfeeding, medication or an existing medical condition, consult a doctor or a pharmacist before use.

The products are notified in accordance with the Bulgarian Ordinance on the requirements for food supplements. The registration numbers and the batch and best-before data are stated on the page of the respective product.

Product images are illustrative. Minor differences in the packaging are possible, resulting from changes made by the manufacturer.

6. Prices

All prices are in euro (EUR), value added tax included, and do not include the delivery charge unless expressly stated otherwise.

The delivery charge is calculated and shown before the order is finalised. The final amount due is stated at the last step of the order.

The trader reserves the right to change prices without notice. For an order already submitted, the price at the moment of submission applies.

7. Conclusion of the contract

The contract is concluded in Bulgarian. The trader keeps the text of the contract and of these terms and provides confirmation on a durable medium through the email sent.

The trader may refuse an order when stock is exhausted, in the event of an obvious pricing error, or when the consumer cannot be reached using the details provided, in which case the consumer is notified and any amounts paid are refunded.

1. The consumer selects goods and adds them to the cart.
2. The consumer fills in the delivery and invoicing details, chooses a delivery and payment method and accepts these terms.
3. By pressing the button that completes the order, the consumer makes a binding offer to purchase and confirms that the order carries an obligation to pay.
4. The trader confirms receipt of the order by an electronic message to the email address provided. The contract is considered concluded when that confirmation is sent.

8. Payment

Payment is made by cash on delivery - in cash to the courier when the parcel is received.

On request, the trader issues an invoice on the basis of the details filled in by the consumer during the order.

When card payment is activated, it is processed by a licensed payment service provider. The trader does not store bank card data.

Subscription orders are offered with card payment only and can be cancelled at any time from the customer account.

9. Delivery

Orders are processed by the warehouse operator euShipments.com and delivered by the courier Спиди АД to an address, to a courier office or to a parcel locker, on the territory of the Republic of Bulgaria. The shop does not deliver outside Bulgaria.

The delivery charge is 0.00 EUR and delivery is free for orders over 60.00 EUR.

The detailed conditions are described on the “Delivery and payment” page.

10. Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving a reason, under the conditions of the Bulgarian Consumer Protection Act.

The right of withdrawal does not apply to sealed goods which are not suitable for return due to reasons of hygiene or health protection and which have been unsealed after delivery. The details and the standard withdrawal form are on the “Returns and complaints” page.

11. Conformity of the goods and complaints

The trader is liable for any lack of conformity of the goods with the contract which exists at the time of delivery and becomes apparent within two years of delivery.

The procedure for making a complaint is described on the “Returns and complaints” page.

12. Promotional codes and discounts

• A promotional code applies to a single order and is not combined with other codes unless expressly stated otherwise.
• Codes have a validity period and may be limited by number of uses or by a minimum order value.
• In the event of withdrawal from the contract and a refund, the code used is not restored unless the trader decides otherwise.

13. Customer reviews

Reviews are published only by customers with a confirmed purchase of the respective product. The trader carries out that check against the order records. Where a purchase was made outside the online shop, the review is entered by the team together with a record of how the purchase was verified.

The trader does not publish paid or fake reviews and reserves the right not to publish content that is offensive, unlawful, promotional or unrelated to the product.

14. Liability

The trader is not liable for damage resulting from use of the products contrary to the instructions on the packaging, to the recommended daily intake, or in the presence of individual contraindications for which medical advice was not sought.

The trader is not liable for delay or non-performance caused by force majeure or by circumstances beyond its control, including acts of the courier company.

15. Intellectual property

The content of the shop - texts, images, logo, design and databases - is protected by copyright and belongs to the trader or is used on a lawful basis. Reproducing it without written consent is prohibited.

16. Personal data

The processing of personal data is described in the Privacy policy, and the cookies and similar technologies used are described in the Cookie policy.

17. Amendments to the terms

The trader may amend these terms. Changes are published on this page with a new update date. For a contract already concluded, the version in force at the time of the order applies.

18. Applicable law and dispute resolution

Matters not covered here are governed by Bulgarian law, including the Consumer Protection Act, the Electronic Commerce Act and the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods.

Disputes are resolved through negotiation. If no agreement is reached, the consumer may turn to the competent Bulgarian court, as well as to an alternative dispute resolution body - the conciliation commissions attached to the Commission for Consumer Protection.

Commission for Consumer Protection: 4A Slaveykov Square, floors 3, 4 and 6, 1000 Sofia, Bulgaria, phone 0700 111 22, kzp.bg

The European online dispute resolution platform ceased operation in 2025 and is no longer used as a channel for complaints.